Who We Are

Our website URL is netcreative-swas.net/. The company behind this site is NetCreatif (in English NetCreative). You can contact us at info@netcreative-swas.net, +33 07 82 07 61 11, or visit us at 13 Av. des hortensias. We are registered under national business regulations, with registration number SIRET 922967047 00015.

What Personal Data We Collect and Why We Collect It

We collect various types of personal data, including:

• Personal Data: Name, email address, birth date, gender, and account preferences.
• Transactional Data: Purchase information during transactions using plugins Stripe and WooCommerce.
• Technical Data: Cookies and IP addresses.

Sensitive Personal Data: We do not collect sensitive personal data.

Purpose of Data Collection: We collect personal data to improve our services and fulfill legal obligations. No data is shared with third parties for financial benefit.

Personal Data Collection Processes

Personal data is generated through:

• Contact forms
• Comments
• Cookies
• Analytics

By default, WordPress and some plugins like Stripe and WooCommerce collect user profile data.

Comments

When users leave comments, we capture the data shown in the comments form.

Media

Uploaded media files may disclose personal data and are publicly accessible. If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact Forms

We capture name, email address, and message content when someone submits a contact form. We keep contact form submissions until the customer asks for deletion, for customer service purposes.

Cookies

We use session cookies, persistent cookies, and third-party cookies for analytics and advertising. Cookies help us improve user experience and analyze website traffic.

Analytics

We use YOAST SEO for website analytics. Our analytics provider’s privacy policy can be found at Yoast Privacy Notice.

Who We Share Your Data With

We share data with partners, payment processors, and cloud services to process payments and improve our services. Links to third-party privacy policies:

• Stripe
• WooCommerce

How Long We Retain Your Data

We retain contact form entries for six months, analytics records for one year, and purchase records for ten years. Retention periods are based on legal requirements and business needs.

What Rights You Have Over Your Data

Users have the right to access, correct, and delete their personal data. Users can exercise their rights by contacting us at info@netcreative-swas.net.

Contact Information

For privacy concerns, contact us at info@netcreative-swas.net. You can contact our Data Protection Officer, Jeanluc Carbonel, at info@netcreative-swas.net.

Additional Information

How We Protect Your Data

We use encryption, two-factor authentication (Wordfence 2FA), and staff training to protect data.

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Mobile App Privacy Policy – Love to Learn Sign

App Developer: NetCreatif
App Name: Love to Learn Sign
Package Name: com.lovetolearnsign.app
Last updated: 29th August 2025

1. Information We Collect

• User Data: Language preferences, quiz settings, favorites, quiz history, notification preferences.
• Automatically Collected: Device info, app usage stats, crash reports, cache for offline videos.
• Permissions Required: Internet access, notifications, schedule exact alarms.

2. How We Use This Data

We use the collected data to deliver core features, personalize learning, send reminders, and improve performance.

3. Third-Party Services

• Google Firebase: Firestore, Analytics (optional), Hosting.
• Video Streaming: Videos are streamed and cached for offline use. No personal data is transmitted during playback.

4. Data Storage and Retention

• Local Storage: Settings and videos are stored locally.
• Cloud Sync: Preferences may be synced securely via Firebase.
• Retention: Local data is removed on app uninstall; cloud data is deleted on request.

5. User Rights

• Access, modify, or delete data through device settings or app uninstall.
• Control notification and language preferences.

6. Children’s Privacy

We do not knowingly collect data from children under 13. Please contact us if you believe otherwise.

7. International Use

Data may be stored in countries with different data protection laws.

8. Changes to This Policy

Updates will be posted in-app and reflected in the “Last updated” field.

9. Contact

For app-related privacy concerns, contact us at info@netcreative-swas.net.

10. Consent

By using the app, you consent to the collection and use of data as described.